Contact Hilma Biocare Store
We're here to assist you with any questions about our products, orders, or wholesale inquiries
Get In Touch With Us
Choose the most convenient way to reach our customer support team
Email Us
For order inquiries, product questions, and general support
Response time: Within 24 hours
Bulk Orders
For clinics, pharmacies, and wholesale inquiries
Specialized support for bulk orders
Order Support
For order tracking, payment questions, and shipping information
Response time: Within 12 hours
Our Business Hours
Our customer support team is available during these hours to assist you
| Day | Hours | Time Zone |
|---|---|---|
| Monday - Friday | 9:00 AM - 6:00 PM | EST (Eastern Standard Time) |
| Saturday | 10:00 AM - 4:00 PM | EST (Eastern Standard Time) |
| Sunday | Closed | - |
Note: Emails received outside business hours will be responded to on the next business day.
Common Questions
Before contacting us, you might find answers to your questions here
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this number on the carrier's website (DHL, FedEx, or UPS) to track your package in real-time. Learn more about our shipping and delivery process.
What payment methods do you accept?
We accept Apple Pay, Zelle, Chime, Revolut, Wire Transfer, and Bitcoin for both USA and European customers. After placing your order, you'll receive payment instructions via email. View all payment options.
Do you ship to my country?
We currently ship to all countries in Europe and across the USA. If you have a specific question about your location, please email our support team.
How do I place a bulk order?
For bulk orders, please email us at info@hilmabiocare-store.com with your requirements. We'll provide competitive pricing and shipping options tailored to your needs. Learn more about our bulk order program.
Additional Information
What to Include When Contacting Us
To help us assist you faster, please include the following information in your email:
Privacy Note: We value your privacy and will never share your information with third parties. All communications are confidential. Read our privacy policy for more information.
Ready to Get Started?
Reach out to us today for product information, order support, or wholesale inquiries
Need assistance? Our support team is available at info@hilmabiocare-store.com