Terms & Conditions

1. Acceptance of Terms

By accessing and using the hilmabiocare-store.com website (the "Site") and purchasing products from Hilma Biocare Store ("we," "us," or "our"), you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree to these terms, please do not use our Site or purchase our products.

Eligibility

You must be at least 18 years of age to use our Site and purchase our products. By using our Site, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a binding contract.

Account Responsibility

If you create an account on our Site, you are responsible for maintaining the confidentiality of your account information and password. You agree to accept responsibility for all activities that occur under your account.

2. Products Information

Hilma Biocare Store specializes in distributing genuine Hilma Biocare pharmaceutical products. All products are sourced directly from authorized distributors and manufacturers.

Product Descriptions

We strive to provide accurate product descriptions and information. However, we do not warrant that product descriptions, images, or other content on our Site are accurate, complete, reliable, current, or error-free. If a product offered by us is not as described, your sole remedy is to return it in unused condition.

Intended Use

Our products are intended for research purposes and use by qualified healthcare professionals. By purchasing our products, you acknowledge that:

• You understand the proper use and administration of these products
• You will comply with all applicable laws and regulations in your jurisdiction
• You assume all risks associated with the use of these products
• You will consult with a healthcare professional before using any product

Product Availability

All products are subject to availability. We reserve the right to limit the quantity of items purchased per person, per household, or per order. These restrictions may include orders placed by the same account, same credit card, or orders that use the same billing or shipping address.

3. Ordering Process

When you place an order through our Site, you are offering to purchase the products subject to these Terms and Conditions.

Order Acceptance

Your order constitutes an offer to us to buy the products. All orders are subject to acceptance by us, and we will confirm such acceptance by sending you an order confirmation email. The contract between us will only be formed when we send you the order confirmation.

Order Verification

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made.

Order Accuracy

It is your responsibility to ensure the accuracy of your order, including product selection, quantity, and shipping information. We are not responsible for orders that are incorrect due to errors made during the ordering process.

4. Pricing and Payment

All prices shown on our Site are in US Dollars (USD) unless otherwise indicated. We reserve the right to change prices at any time without notice.

Payment Methods

We accept the following payment methods:

• Apple Pay
• Zelle
• Chime
• Revolut
• Wire Transfer
• Bitcoin (BTC) and other cryptocurrencies

Payment Processing

Payment is processed after order confirmation. For bank transfers and cryptocurrency payments, orders will be shipped after the payment has been verified and cleared. This process may take 1-3 business days.

Taxes and Duties

Prices do not include any applicable sales, use, value-added, or other taxes. You are responsible for paying all taxes associated with your purchase. For international orders, you may be subject to import duties and taxes, which are levied once the package reaches the destination country. Additional charges for customs clearance must be borne by you.

5. Shipping and Delivery

We ship orders worldwide from our warehouses in the USA and Europe. Shipping times and costs vary depending on the destination.

Shipping Methods

We use reputable carriers including DHL, FedEx, and UPS. All orders are shipped with tracking numbers that will be provided to you via email.

Shipping Times

Orders placed before 3:00 PM local time (warehouse time) are typically shipped the same day. Estimated delivery times are:

• USA: 1-3 business days
• Europe: 1-3 business days
• Other regions: 5-10 business days

These are estimates only and actual delivery times may vary. We are not responsible for delays caused by customs, weather, carrier delays, or other factors beyond our control.

Shipping Address

You must provide a complete and accurate shipping address. We are not responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment at your expense.

6. Returns and Refunds

Due to the nature of our products, we have a limited returns policy.

Return Eligibility

We accept returns only in the following circumstances:

• Products received damaged or defective
• Incorrect product shipped
• Products that have been compromised during shipping

Return Process

To initiate a return, you must contact us within 7 days of receiving your order. Returns must be authorized by our customer service team before being sent back. Unauthorized returns will not be accepted.

Non-Returnable Items

The following items cannot be returned:

• Opened or used products
• Products that require refrigeration, if the cold chain has been broken
• Custom or special order products
• Products that have been tampered with

Refunds

Approved returns will be refunded to the original payment method within 14 business days of us receiving the returned items. Shipping costs are non-refundable.

7. Intellectual Property

All content on this Site, including text, graphics, logos, images, and software, is the property of Hilma Biocare Store or its content suppliers and is protected by international copyright laws.

Trademarks

Hilma Biocare® is a registered trademark. All other trademarks, product names, and company names or logos used on this Site are the property of their respective owners.

License to Use

We grant you a limited, non-exclusive, non-transferable license to access and make personal use of this Site. This license does not include any resale or commercial use of this Site or its contents.

8. Liability Limitations

To the fullest extent permitted by law, Hilma Biocare Store shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the Site or products.

Product Use

You acknowledge and agree that the use of pharmaceutical products involves inherent risks. You assume all risks associated with the use of any products purchased from us. We are not responsible for any adverse effects, reactions, or consequences resulting from the use of our products.

Website Use

We do not guarantee that our Site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programs, and platform to access our Site.

9. Privacy Policy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our Site, you consent to the practices described in our Privacy Policy.

Data Collection

We collect information that you provide directly to us, including when you create an account, place an order, or contact customer service.

Data Usage

We use your information to process orders, communicate with you about orders and products, and improve our services.

10. Governing Law

These Terms and Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the United States and the State of Delaware, without regard to its conflict of law provisions.

Dispute Resolution

Any dispute arising from these Terms or your use of our Site shall be resolved through binding arbitration rather than in court, except that you may assert claims in small claims court if your claims qualify.

11. Changes to Terms

We reserve the right to update, change, or replace any part of these Terms and Conditions by posting updates and changes to our Site. It is your responsibility to check our Site periodically for changes.

Notification of Changes

We may, but are not obligated to, provide notice of significant changes to these Terms via email or a notice on our Site.

Continued Use

Your continued use of or access to our Site following the posting of any changes to these Terms constitutes acceptance of those changes.

12. Contact Information

Questions about these Terms and Conditions should be sent to us at:

Email: legal@hilmabiocare-store.com
Address: Hilma Biocare Store, 123 Business Avenue, Wilmington, DE 19801, USA

Customer Support

For order-related questions, please contact our customer support team at support@hilmabiocare-store.com