Shipping & Delivery Information
Fast, Secure, and Discreet Delivery of Genuine Hilma Biocare Products
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Delivery Information & Policies
Packaging
All orders are shipped in discreet, plain packaging with no company names or product details visible externally. Your privacy is our priority.
Shipping Confirmation
You will receive a shipping confirmation email with your tracking number as soon as your order is dispatched from our warehouse.
Order Tracking
Track your order in real-time using the tracking number provided in your shipping confirmation email.
Signature Requirement
Most orders require signature upon delivery to ensure secure receipt of your package.
International Shipping
We ship to all countries in Europe and across the USA. Customs fees may apply to international orders depending on your country's regulations.
Shipping Insurance
All orders are fully insured during transit. In the rare event of a lost or damaged package, we will reship your order immediately.
For issues with deliveries, please see our Refund & Returns Policy.
From Order to Delivery: Our Process
Order Placement
You place your order on our website and complete payment
Order Processing
We verify and process your order within hours
Same-Day Shipping
Orders placed before 3 PM ship the same business day
Tracking Information
You receive tracking details via email
Fast Delivery
Your order arrives within 1-3 business days
Have questions about our process? Visit our FAQ page for more information.
Shipping Regions & Times
We ship from multiple warehouses to ensure fastest delivery times to your location
United States
Shipping Time: 1-3 business days
Warehouse: East Coast & West Coast
Carriers: FedEx, UPS, DHL
European Union
Shipping Time: 1-3 business days
Warehouse: Central Europe
Carriers: DHL, FedEx
United Kingdom
Shipping Time: 2-3 business days
Warehouse: EU & Direct UK
Carriers: DHL, UPS
Other European Countries
Shipping Time: 2-4 business days
Warehouse: Central Europe
Carriers: DHL, National Posts
Note: Delivery times may be slightly extended during holidays, severe weather conditions, or global events affecting logistics networks.
For specific questions about shipping to your location, please contact us.
Track Your Order
Once your order has been shipped, you can track its progress using your tracking number
How to Track Your Package
1. Locate the tracking number in your shipping confirmation email
2. Click the tracking link in your email or visit the carrier's website
3. Enter your tracking number to see real-time updates
Need help tracking your order? Contact our support team.
Shipping FAQs
Do you offer free shipping?
We offer free express shipping on orders over $300. For orders below this amount, shipping fees apply based on your location and order size. Check our product catalog for current offers.
What if I'm not home when delivery is attempted?
The carrier will typically attempt delivery again the next business day or leave a notice with instructions for pickup at a local depot.
Can I change my shipping address after ordering?
Address changes must be requested within 1 hour of placing your order. Contact us immediately at info@hilmabiocare-store.com with your order number.
Do you ship to PO boxes?
Due to signature requirements and carrier restrictions, we cannot ship to PO boxes. Please provide a physical address for delivery.
What should I do if my package is damaged upon arrival?
Please contact us immediately at info@hilmabiocare-store.com with photos of the damaged package and contents. We will resolve the issue promptly.
Are there any shipping restrictions during holidays?
Shipping may be delayed during major holidays. We will notify customers of any expected delays on our website and via email notifications.
Experience Our Fast, Reliable Shipping
Place your order today and receive genuine Hilma Biocare products in just 1-3 business days